"Google led the way in clarity in advertising," said Mark Kroese, general manager of information services at Microsoft's MSN. "We weren't separating results (from ads) a year and a half ago, and since we've begun doing so, the response from both users and advertisers has been huge. Google proved that if you have clarity, people respond."
Most of the executives conceded that the technology to build personalized search tools already exists, and they said the fight to persuade people to share more personal information is what stands in the way of new products.
"(Personalization) isn't an area where the technology isn't ready, where there's a need for a lot of innovation," said Ask Jeeves' Lahiri. "The question is, are people willing to give up (more information) to get a better search engine back in return? Only time will tell."
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